2023
ExportOnline
A Customs Platform Rebuilt Where It Mattered - Reliability First
Our roleProduct development: product management, product design, backend and frontend development
ExportOnline provides online customs clearance for vehicle exports - serving individuals, companies, and forwarding agents. When the existing platform accumulated downtime, poor UX, and inefficient internal workflows, LambdaWorks rebuilt it entirely: new stack, redesigned customer experience, and modernized back-office tools, delivered simultaneously.
When the platform can't afford to fail
Recurring downtimeCustoms clearance is time-sensitive. A platform that goes down mid-process delays shipments with real financial and logistical consequences.
Poor UX and back-office frictionThe existing platform slowed clients through an already complex process and created unnecessary manual work for employees.
What we rebuilt
Stable technical foundation - Migrated to a more reliable and scalable stack. Root causes of recurring downtime identified and resolved.
Customer-facing experience - Redesigned interface for individuals, companies, and forwarding agents. Simplified flows, faster completion times.
Internal tools - Redesigned back-office workflows for ExportOnline employees. Fewer manual steps, higher volume without proportional overhead.
French customs integration - Integration with France's DELTA customs platform for automated documentation submission, eliminating the manual re-entry that was causing delays and errors.
Knowle-based AI assistant - An AI assistant powered by Knowle, LambdaWorks' knowledge-grounding platform, giving ExportOnline's support team instant access to customs regulation knowledge.
Two surfaces, one delivery
LambdaWorks managed product and design across both the customer-facing platform and the internal employee tools - treating reliability and user experience as parallel requirements, not sequential ones.
Foundation for growth
The rebuilt platform created a stable base for ExportOnline to expand its service offering. Scalable infrastructure supports new business opportunities that the previous architecture couldn't accommodate.